Terms and Conditions

Welcome to Buenaura, a global marketplace connecting wellness and holistic service professionals with clients seeking spiritual guidance, coaching, and energy healing. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions.

1. Introduction

These Terms and Conditions govern your use of Buenaura, including our website, mobile application, and any related services (collectively, the "Platform"). By registering as a Client or Professional, you acknowledge and agree to abide by these terms.

2. Definitions

"Platform" refers to Buenaura's website and mobile

applications.
"Client" refers to any individual using the Platform to book

services.
"Professional" refers to any individual or business listing and

offering services on the Platform.
"Services" refer to all spiritual, wellness, and holistic

services provided through the Platform, including tarot readings, astrology consultations, coaching, energy healing, and similar services.
"User" refers to both Clients and Professionals.
"Booking" refers to a scheduled service session between a Client

and a Professional.

3. Eligibility

You must be at least 18 years old to use Buenaura. By creating an account, you confirm that:

You have the legal capacity to enter into this agreement.
You will comply with all applicable laws and regulations.
The information provided during registration is accurate and

truthful.

4. User Accounts

4.1 Registration

Users must create an account to access the Platform.
Clients and Professionals must provide valid information, including

email, phone number, and payment details.
Professionals must undergo verification before offering services.

4.2 Account Security

Users are responsible for maintaining the confidentiality of their

account credentials.
Unauthorized use of an account should be reported immediately to

Buenaura.
Buenaura is not liable for any loss or damage arising from

unauthorized access to your account.

5. Services and Bookings

5.1 Booking a Service

Clients can browse services and schedule sessions through the

Platform.
Bookings are subject to availability and confirmation by the

Professional.
Payment is processed at the time of booking.

5.2 Professional Responsibilities

Professionals agree to provide accurate descriptions of their

services and set clear pricing.
Professionals must comply with all Buenaura guidelines and

applicable regulations.
No false claims, misleading statements, or unverified services are

permitted.

5.3 Cancellation & Refund Policy

Clients may cancel a session within [X hours] for a full refund.
Professionals must honor confirmed bookings or notify Clients of

changes in advance.
Buenaura reserves the right to process refunds at its discretion

based on the case's specifics.

6. Fees and Payments

6.1 Service Fees

Buenaura charges:
- % commission on each booking.
Fees are subject to periodic adjustments with prior notice.

6.2 Payment Processing

Payments are securely processed via third-party secured payment

providers (Stripe).
Professionals receive payments after service completion at the end

of each month, minus applicable fees.
Early payouts are available at a higher % commission rate.
Any chargeback disputes will be handled per our **Dispute Resolution

Policy (Stripe).**.

7. Code of Conduct

All Users must:

Treat each other with respect and professionalism.
Provide accurate and truthful information on the Platform.
Not engage in fraudulent, misleading, or unethical behavior.
Not solicit or conduct transactions outside the Platform

(circumventing Buenaura is prohibited).

8. Intellectual Property

Buenaura owns all rights to its trademarks, branding, software,

and content on the Platform.
Professionals retain ownership of any original content they provide

but grant Buenaura a non-exclusive license to use, display, and promote their listings.
Unauthorized use of Buenaura's intellectual property is strictly

prohibited.

9. Disclaimer of Warranties

Buenaura provides the Platform "as is" without warranties of

any kind.
We do not guarantee the accuracy, reliability, or effectiveness of

any service provided by Professionals.
Professionals operate as independent contractors, and

Buenaura is not responsible for their actions or service outcomes.

10. Limitation of Liability

Buenaura is not liable for:
- Losses resulting from any Professional's conduct or service.
- Personal, emotional, or financial decisions made based on
  
  services received.
- Technical issues, outages, or Platform downtime.
The maximum liability of Buenaura for any claim shall not exceed

the total fees paid by the User in the past 4 months.

11. Cancellation and Refund Policy

1. Client Cancellations

Cancellation Window: Clients may cancel a booked service up to

[X hours/days] before the scheduled appointment time without incurring any charges.
Late Cancellations: Cancellations made within 24 hours of

the scheduled appointment may be subject to a cancellation fee of 50%, unless otherwise specified by the Professional's individual policy.
No-Show Policy: Failure to attend a scheduled appointment

without prior cancellation will be treated as a "no-show," and the client may be charged the full service fee.

2. Professional Cancellations

Rescheduling: If a Professional needs to cancel a scheduled

service, they must notify the client as soon as possible and offer the opportunity to reschedule the appointment at a mutually convenient time.
Refunds: If rescheduling is not feasible or acceptable to the

client, a full refund for any pre-paid amounts will be issued

3. Refunds

Eligibility: Refunds are issued under the following

circumstances:
- The Professional cancels the service.
- The Client cancels within the allowed cancellation window.
- The service provided was not as described or was unsatisfactory,
  
  subject to investigation and approval by Buenaura.
Process: To request a refund, clients must contact Buenaura

support within 48 hours of the scheduled service date. Refund requests will be reviewed, and clients will be notified of the decision within 30 days.
Method of Refund: Approved refunds will be processed to the

original payment method used during booking. The time frame for the refund to reflect in the account may vary depending on the payment provider.

4. Non-Refundable Services

Exclusions: Certain services may be non-refundable, including

but not limited to:
- Services that have been fully performed.
- Digital products or downloadable content.
- Personalized or custom services.

Such exclusions will be clearly stated in the service description.

5. Dispute Resolution

Initial Resolution: Clients and Professionals are encouraged to

communicate directly to resolve any issues arising from cancellations or refunds.
Platform Assistance: If a resolution cannot be reached, either

party may escalate the issue to Buenaura support for mediation. Buenaura reserves the right to make the final determination on disputes and associated refunds.

12. Termination and Suspension

Buenaura may suspend or terminate accounts for:
- Violation of these Terms.
- Fraudulent activity or misuse of the Platform.
- Breach of applicable laws.
Users may request account termination at any time by contacting

support.

13. Amendments and Updates

Buenaura reserves the right to modify these Terms at any time.
Updates will be notified via email or through the Platform.
Continued use of the Platform constitutes acceptance of the revised

Terms.

14. Contact Information

For questions or support, please contact us at:
📧 **[email protected]
**📞 +971585642951

By using Buenaura, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.