Services Guidelines

1. General Principles

  • Respect and Professionalism: All interactions on the platform should be conducted with mutual respect and professionalism. Discrimination, harassment, or any form of abusive behavior will not be tolerated.
  • Integrity and Honesty: Users and Professionals are expected to provide accurate information about themselves and their services. Misrepresentation or fraudulent activities are strictly prohibited.
  • Compliance with Laws: All activities on the platform must comply with applicable local, national, and international laws and regulations.

2. Guidelines for Professionals

2.1 Service Listings

  • Accuracy: Ensure that all service descriptions, qualifications, pricing, and availability are accurate and up-to-date.
  • Transparency: Clearly communicate the scope of services, session durations, and any prerequisites or requirements for clients.
  • Prohibited Services: Do not offer services that are illegal, unethical, or violate Buenaura's policies.
  • Pricing Rationality: Set service prices that reflect the nature and duration of the service provided. Avoid setting prices significantly lower than the market standard, as this can lead to unhealthy price competition among professionals. Pricing should be fair, reasonable, and commensurate with the value and length of the service offered.

2.2 Client Interactions

  • Confidentiality: Maintain the confidentiality of client information and sessions, adhering to professional standards and applicable privacy laws.
  • Punctuality: Honor all scheduled appointments. Notify clients promptly in case of any changes or cancellations.
  • Professional Boundaries: Establish and maintain appropriate boundaries with clients, avoiding any form of exploitation or inappropriate behavior.

2.3 Quality Assurance

  • Continuous Improvement: Seek feedback from clients to improve service quality. Engage in ongoing professional development to enhance skills and knowledge.
  • Compliance with Standards: Adhere to industry standards and best practices relevant to your field of expertise.

3. Guidelines for Users (Clients)

3.1 Booking and Payments

  • Accurate Information: Provide truthful and complete information when booking services.
  • Timely Payments: Ensure that payments are made in accordance with the agreed terms and platform policies.
  • Cancellation Policy: Adhere to the cancellation policies set by Professionals and Buenaura. Provide timely notice if you need to cancel or reschedule an appointment.

3.2 Interactions with Professionals

  • Respect: Treat Professionals with courtesy and respect. Refrain from inappropriate behavior or language.
  • Feedback: Provide constructive feedback to help Professionals improve their services.
  • Confidentiality: Respect the confidentiality of any personal information shared by Professionals during sessions.

4. Prohibited Activities

  • Circumvention: All bookings and payments must be conducted through the Buenaura platform. Engaging in direct arrangements outside the platform, with the intent to bypass Buenaura, is strictly prohibited. Such actions are considered fraudulent and may lead to account suspension or termination. Buenaura reserves the right to pursue legal action against individuals or entities that attempt to circumvent the platform's established procedures.
  • Fraudulent Behavior: Engaging in deceptive practices, including false claims or providing misleading information, is strictly forbidden.
  • Content Standards: Do not post or share content that is offensive, defamatory, obscene, or violates any laws or rights of others.

5. Dispute Resolution

  • Initial Resolution: Attempt to resolve any disagreements or issues directly between the parties involved in a respectful manner.
  • Platform Assistance: If a resolution cannot be reached, contact Buenaura support for mediation in accordance with our dispute resolution policies.

6. Reporting Violations

  • Duty to Report: Users and Professionals are encouraged to report any violations of these guidelines or suspicious activities to Buenaura support promptly.
  • Non-Retaliation: Reports made in good faith will be treated confidentially, and individuals reporting concerns will be protected from retaliation.

7. Consequences of Violations

  • Investigation: Buenaura reserves the right to investigate any alleged violations of these guidelines.
  • Actions: Depending on the severity of the violation, actions may include warnings, suspension, or termination of accounts, and, if necessary, legal action.

By adhering to these Service Guidelines, both Users and Professionals contribute to a trustworthy and enriching environment on Buenaura, fostering a community dedicated to wellness and holistic growth.

For any questions or support, please contact us at:

📧 **[email protected]
**đź“ž +971585642951

By using Buenaura, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.